We like to handle initial consultations on the same day as you report the issue so that we can better triage the problem and get you back up and running. While clients in our managed service provider (msp) receive priority status, all level one priorities (those directly impacting business operations) are handled first.

We operate on a flat $160 per active hour of service rendered with a minimum of one hour of service. Quick fixes, initial consultations, recommendations, and hail Mary’s to our tech gods are always free. Once a service level agreement is signed acknowledging our scope of work, a technician will log any time spent on your particular issue. Active hours means we are only paid at times we are actively on your issue. You do not pay for brainstorming, seeking additional resources, or charges incurred if we have to outsource your issue to its original manufacture. Payment is expected a fulfillment of service. MSP clients receive a monthly statement.

While we support 99% of tech out there, we’re humble enough to know we are not power MAC or Apple users. We probably can diagnose and even fix your problem, but we also understand if you’d rather seek out a mac-specific tech support provider. Anything else (Windows, Linux), we’re your pro.

Yes! We do have a service area that extends up to 4 hours away from our office in Warner Robins, GA. We will handle the initial consultation, schedule a visit, and get your office in tip top shape. Not in Georgia? No worries! We support clients all over the U.S.A.

We carry the IT industry gold standard of certification, CompTIA’s A+ along with Google’s IT Professional certification. Our techs carry experience in working for tech companies like Podium. Small businesses and owner-operators are our bread and butter when it comes to service.

Our service level agreements include privacy handling as we operate within your software or hardware. Techs are held to non-disclosure agreements when working with any of our clients. No potentially personal identifying information is stored in our systems beyond name and contact information. Plus, our malware and security vulnerabilities team keep a vigil watch over everything.

Most tickets are resolved same day! Priority 1 service requests (those impacting business operations) are expedited first. Clients in our MSP program receive priority responses for any issue that arises in their tech.

We provide a no questions asked guarantee for any related issues that crop up within 14 days of resolving the issue. We also honor any at-fault work or unanticipated issue that our fix might have caused. We work with you until we get it right. If you think the issue remains unfixed or something we did isn’t right, reach out and we’ll work through it.

Our training team would be more than happy to devote time to you or your team to learn new devices, new software, or new peripherals. Trainings are offered at the same rate as our hourly service with follow up and support provide 60 days after training. Just want a training manual so you can give it to new employees? We got that also.

Paypal is our preferred vendor due in part to their security standards and the ability to process both credit/debit cards as well as ACH transfers. We’re worried less about you paying us and more about fixing your problem. We were firm sticklers to the Golden Rule.

Our Managed Service Provider (MSP) plan helps provide local businesses on-going tech support without the expense and time of building out a full time IT department. If you have a big project or just want peace of mind for the long term, ask about these programs for your tech.

Would your tech savvy nephew turn you away? We love answering questions as apparent by our FAQ page. Send us a message with your question and we’ll steer you in the right direction. Extended consultations (lasting beyond an hour or requiring multiple sessions) run at our normal service rate.

Losing photos, files, and business info is a nightmare no one wants. You can safeguard your data is having multiple backups across multiple sources. Cloud storage allows you to do this automatically. Also consider an external hard drive to periodically update your data. We’d be glad to help you build your data safety infrastructure. MSP clients automatically receive data backup services.

As far as data recovery, we will do our best to first triage the root cause issue keeping you from your data and work backwards to see if we can reconnect the process. In cases of physical damage, your device may need to be handled in a clean room environment. We won’t make you pay if we can’t see a clear line to restoration during the initial triage and will provide next steps if we feel you need more robust data recovery efforts from a trusted data recovery provider.

It is super frustrating to buy new tech and notice a lag. Or that your new tech doesn’t talk well to your old tech. We can work with you from any point in the process, whether its making sure your new tech is compliant with your current stack, your WiFi network is optimized for multiple devices, We investigate your workflow, identify digital bottlenecks, and work them out.

99% of our tickets are remote. We’re a remote first company! Why? It’s faster. You don’t have to lug your equipment somewhere and leave it. Downtime is smaller and in most cases causes minimal distraction from your business.

Text 478.273.3815 with your problem and contact information. Our intake tech will provide initial triage, determine if an appointment is necessary (sometimes we can just answer the question!), and provide you with our next service opening or a time that’s best for you. Requests for service are processed within 24 hours.

We speak tech! Our experience in both tech start ups and working in tech support opened us to expert level understanding in the inner workings of most small business tools, especially those utilizing API technology and open source standards. We like those the most.

We will provide part recommendations and install it for those inside our service area. For remote clients who feel confident enough to replace the part, our training techs will set up a session to help with install. If not, we will provide recommendations for local computer repair support. We love local business, even our neighborhood friendly repair folks.

Our intake techs are here to help you 8 AM to 6 PM Monday through Friday but our on call techs would be glad to have some work to do also. After-hours emergency requests will receive a response within 4 hours with next steps although the current response time is 45 minutes. Emergency triage is complementary and emergency repair rate is $320 per active service hour with a $150 minimum. MSP clients received discounted emergency services included in their plan.

We already love you for being proactive. Yes! To expedite our triage process, please include any error messages, weird sounds, weird messages, as well as what you were doing, what program is being affected, how long the issue has been happening, and if anyone else on your network is having the same issue. If you are able to do so, yes back up any work. Our tech will always ask if a back up was completed before starting work.